Contact Us

Get in touch with the DRIVE Project team or submit a grievance to ZEP-RE

Professional Support & Issue Resolution

Get In Touch

Multiple ways to reach the DRIVE Project team and ZEP-RE support

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Head Office

ZEP-RE (PTA Reinsurance)

8th Floor, ZEP-RE Place

Longonot Road, Upper Hill

P.O Box 42769-00100

Nairobi, Kenya

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Email Support

DRIVE: drivesupport@zep-re.com

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Phone Support

Main: +254709973301

DRIVE: +254709973301

Whatsapp: +254115027102

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Business Hours

Mon-Fri: 08:00 - 17:00

Weekends: 08:00 - 12:00

Public Holidays: Closed

Time Zone: CAT (UTC+2)

Submit Your Message

Send us a Message

Our Service Commitment

24hrs

Initial Response Time for General Inquiries

48hrs

Grievance Acknowledgment & Ticket Assignment

7-14

Business Days for Grievance Resolution